Delete Your Account or Data

1. About This Page

This page explains how to (a) permanently delete your OM Events account and the personal data associated with it, and (b) delete specific data without closing your account. OM Events is a mobile app published by OpenMarketEvents for discovering car boot sales and market events, buying tickets, and — for organisers — listing events. You can do both directly in the app, or request either by email if you no longer have access to the app.

2. Delete Your Account in the App (Fastest)

The quickest way to delete your entire account is from within the OM Events app:

• Open the OM Events app and sign in.
• Go to the Profile tab.
• Scroll to the bottom and tap "Delete account".
• Review the summary of what will be removed, then tap "Continue".
• Type the confirmation word when prompted, then tap "Delete forever".

Your account and personal data are deleted immediately and you are signed out. This action cannot be undone.

3. Request Account Deletion by Email

If you can no longer access the app (for example, you have uninstalled it), email us and we will delete your account for you:

• Email support@openmarketevents.com from the email address associated with your OM Events account.
• Use the subject line "Delete my account".

We verify that the request comes from the account owner and complete the deletion within 30 days of verifying your request. We will confirm by email once it is done.

4. Delete Specific Data Without Closing Your Account

You do not have to delete your whole account to remove specific data. While signed in to the app you can, at any time:

• Delete a review or rating you left: open the rating and tap Delete. It is removed immediately.
• Remove a saved event from your favourites.
• Edit or clear details in your profile, such as your display name or photo.
• Adjust your notification preferences in settings.

These changes take effect immediately. If you would prefer us to delete specific data for you, email support@openmarketevents.com from the email address on your account, with the subject "Delete my data", and tell us what you would like removed. We verify the request and complete it within 30 days. Note that some records must be kept for legal, accounting, and refund reasons — see Sections 6 and 7.

5. Data That Is Permanently Deleted (When You Delete Your Account)

When your account is deleted, the following are removed permanently and immediately:

• Your profile and account details, including your name, email address, and profile photo.
• Your sign-in credentials (your OM Events authentication account).
• Your saved favourites.
• Your notification preferences.
• Your organiser profile, if you had one.

If you have an active subscription, it is cancelled at the same time so you are not billed again.

6. Data That Is Kept in Anonymised Form

Some records must be retained for the legitimate interests of event organisers, for accounting, and for legal and tax obligations. These are kept, but your identity is removed so they can no longer be linked to you:

• Tickets you purchased: organisers keep a record of tickets sold for accounting, tax, and refund purposes. Your name and email address are removed from these records.
• Reviews and ratings you left (if not already deleted by you): the star rating and any comment are retained so events keep accurate aggregate scores, but your name and photo are removed and replaced with "Deleted user".

Once anonymised, these records contain no personal identifiers and cannot be traced back to you.

7. Before You Delete (Organisers)

If you are an organiser with active or upcoming events, you must cancel those events before you can delete your account. This protects ticket holders from losing access to an event without receiving a refund. Once your upcoming events are cancelled, you can proceed with deletion.

8. Retention Periods

• Personal data (Section 5): deleted immediately when you delete your account in the app, or within 30 days of a verified email request.
• Anonymised records (Section 6): retained indefinitely because they no longer contain personal data.
• Backups: personal data may persist in routine encrypted backups for a short period after deletion before those backups are rotated and overwritten. Backup copies are used only for disaster recovery and are never restored to reintroduce deleted personal data.

9. Contact Us

For questions about deleting your account or your data, contact us at:

Email: support@openmarketevents.com Via the Support page in the App