Help & Support
We're here to help with anything to do with your account, events, or bookings. Most questions can be answered below — if not, get in touch.
Get in touch
We aim to respond to emails within one working day.
Common questions
Can I buy visitor tickets on the website?
Yes. Choose Get tickets on the event page, select your visit and check out as a guest or with your OM Events account. Your confirmation email and website order page contain the same entry QR codes used in the app.
How do I verify my email?
After signing up, you'll receive a verification email from OM Events. Tap "Verify my email" to confirm. If you didn't get it, open the app and tap "Resend verification email" from the banner on the home screen.
I've forgotten my password — what now?
On the sign-in screen tap "Forgot password" and enter your email. We'll send you a branded reset link valid for 1 hour. Click it to choose a new password.
How do I become an organiser?
In the app go to Profile → Apply as Organiser. Fill in your details (organisation, event type, typical event size, location) and submit. Our team reviews most applications within 1–2 working days.
How do I book a stall at an event?
Open the event in the app, choose a stall type, pick a date (for recurring markets), add any extras, and pay securely in-app. You'll receive a confirmation email with your digital stall ticket and unique stall number.
How do I get a refund?
Refund policies are set by individual event organisers. Contact the organiser in the app, or email support@openmarketevents.com with your order reference when you do not have the app. We can help with payment issues and refund requests.
How do I delete my account?
In the app: Profile → Delete Account. Your profile and credentials are removed, active subscriptions cancelled, and past tickets/reviews anonymised. If you have upcoming events as an organiser, cancel them first so attendees can be refunded. See the Privacy Policy for full details.
I can't open the app — how do I contact you?
Email support@openmarketevents.com. Include your account email and a brief description of what's happening. We aim to respond within one working day.